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GoTo Connect VoIP Solutions
SMB Solutions
Atmos- Healthcare Industry
Atmos- Healthcare Industry
- Analytics:
- Gain insights with data on average call time, wait time, and first-time resolutions to enhance future call performance with our VoIP Phone System.
- Outbound Dialer:
- Automate outbound calls by pre-populating contact details and auto-dialing, increasing employee efficiency.
- Automated Callback:
- Provide customers with the convenience of a scheduled call-back, eliminating the need for prolonged hold times.
- Interactive Voice Response:
- Accelerate service by employing voice prompts to guide customers precisely to their desired destination.
- SMS Chat Queues:
- Seamlessly switch between voice, SMS, video, and chat to meet customers on their preferred communication channel.
- Advanced CCaaS Features:
- Leverage advanced call monitoring with whisper, listen, and barge modes.
Atmos- Healthcare Industry
Atmos- Healthcare Industry
Atmos- Healthcare Industry
- HIPAA and PCI Compliance:
- Ensure HIPAA compliance by recording and redacting private patient data from every interaction.
- Achieve PCI compliance within minutes on the GoToConnect hosted network with Atmos deployment.
- Automatic Redaction:
- Utilize Atmos' advanced AI to automatically redact PCI data from call audio and transcripts.
- Secure Recording and Sharing:
- Compliantly record and store calls directly from the host network.
- Share calls securely with 256-bit encryption using our compliance share feature.
- Highly Actionable Insights:
- Assess agent practices and ensure consistent legal disclosures with Atmos' agent scoring.
- Gain valuable insights into agent performance through speech analytics.
Network Infrastructure
Structured Cabling
The lifeline of a modern, efficient network infrastructure, offers a systematic and organized solution. It guarantees smooth connectivity and peak performance for your enterprise. With Accel Technology Group’s uniform design, scalability, and dependability, structured cabling simplifies your operations, minimizes downtime, and prepares your business for future expansion. A better business communication model.